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FAQs

What are the products made out of?

All of our products are manufactured from Western Red Cedar. Learn more about Western Red Cedar CLICK HERE

I don’t see anything I need from your stock items, can I provide my plans and have it custom made?

Absolutely, if you need something you don’t see on our website, you may mail, fax or e-mail your drawings to us, and we will quote you based on specs and dimensions. Learn more about Customization CLICK HERE  

What is the lead time on every order?

Our policy is up to 10 business days plus shipping but most of our products are manufactured and shipped from our facility within 1-5 business days. Learn more about NEXT DAY SHIPPING CLICK HERE.

Can I have my order Expedited ?

Yes. We offer all FedEx available services.

You can select different shipping option during checkout.

Delivery commitment FedEx service
Fastest Delivery time based on flight availability FedEx SameDay®
Overnight Delivery by 8:00 or 8:30 am FedEx First Overnight®
Delivery by 10:30 am FedEx Priority Overnight®
Delivery by 3:00 pm FedEx Standard Overnight®
2 Business Days Delivery by 4:30 pm FedEx 2Day®
3 Business Days Delivery by 4:30 pm FedEx Express Saver®
1–5 Business Days* Delivery day based on distance to destination FedEx Ground®
Delivery day based on distance to destination FedEx Home Delivery®

 

Do you provide FREE SHIPPING?

YES. Free Shipping over $99.00 (Standard orders only!)

 
• All standard orders $99.00 and over qualify for free shipping to the contiguous 48 US states
• Qualifying orders must select Free Shipping at checkout in order to receive one.
• Free Shipping Offer Cannot be applied to previous purchases.
• Exchange orders are excluded from the Free Shipping
• Orders are shipped from one distribution centers.  Our logistics experts determine the quickest, most efficient route to get you your products as quickly as possible.  Having said that there will be cases where some items will have to be shipped cross country and require 5+ days of shipping.

 

Can these Wooden brackets be used a supportive item?

Yes, most of our brackets are designed as supports. They may also be used as purely decorative pieces. However we strongly suggest working with your Architect or check your local building codes.

Does your company provide Painting and Staining?

Unfortunately we do not provide priming or staining; we only specialize in cedar manufacture and can provide the product in smooth or rough sawn finish. Learn more about finishes CLICK HERE

Where are the products made?

All of our products are manufactured and shipped from our facility, located at 125 Business Dr Lilburn, GA 30047 (30mil NE of Atlanta) 

Can the order be picked up?

Absolutely, if you are local and want to pick your order up, please let us know or when you check-out on-line select Customer Pick up Option.

Do you deliver?

Most of the time no but, depending on where you are located. If your shipping address is close enough to our facility we will consider a delivery.

 

Helpful Links

 WHAT IS WESTERN RED CEDAR | HOW TO FINISH CEDAR | PRODUCT INFO | PRODUCT CUSTOMIZATION | FAQs