1SR. We have a 3-Days-No-Questions-Asked Return Policy

You may return most standard items, if never installed and in good condition, within 3 days of delivery for a full refund*. 

A restocking fee will not be charged if a standard item is shipped back to us within 3 days of delivery.

Restocking fee after 3 days is 20% .  All sales are considered final after the 30 days. 

We do not accept returns on Custom orders, Discounted products, or products receiving Volume pricing. 

*Please be advised that Pro Wood Market will not cover any shipping costs for delivery or return of  product(s) unless the return is a result of our error (you received an incorrect or defective item). If any items are missing from the box, please contact our online/phone customer support immediately.

2SR. Shipping times for most products

 Pro Wood Market understands that getting your product quickly is important to you. We make every effort to process your order as quickly as possible. However, many items are made to order and require time to manufacture. For items already in stock, shipping can occur within a day or two, but for items not in stock or for custom orders, shipping can take up to 12 days after you place your order. Custom and large orders take more time to be processed and manufactured.

If you want to place a “Rush” order, please make this clear to us when you order, but be aware that additional charges will be added both to the order and to shipping.

You will receive a set of 3 status emails when you place an order with Pro Wood Market:

Awaiting Fulfillment - We have received your order and payment has been received successfully. The order will now go into production, or will be pulled from the stock in our warehouse.

Awaiting Shipment– Product is ready for packaging.

Shipped – Shipping label was created for your package and is ready for pickup from the carrier (you will receive email from us with the tracking number).

If we have any problems getting your product to you within the timeframe above, we will notify you by phone and/or email with the shipping date.

3SR. Free Shipping over $45.00 (Under $45.00 you pay only $12.00)

 
• All standard orders $45.00 and over qualify for free shipping to the contiguous 48 US states
• Qualifying orders must select Free Shipping at checkout in order to receive one.
• Free Shipping Offer cannot be applied to previous purchases.
• Exchange orders and Custom orders do not receive Free Shipping.
• Orders are shipped from our distribution centers.  Our logistics experts determine the quickest, most efficient route to get your items to you as quickly as possible. However, items shipped long distances may increase shipping times up to 5 days.

 4SR. Standard PWM Rate for CUSTOM ORDERS | FedEx 3+ 

 Shipping Cost Rate for Continental United States (48 states):  

 5SR. Cancellation 

Cancellations on stock product(s) prior to beginning production will result in a full refund.

Cancellation of any order for custom product(s) must be received by Pro Wood Market in writing prior to the fabrication of any unique components.

 6SR. Manufacturing defects

We will provide free replacements for manufacturing defects. You must email us at sales@prowoodmarket.com a digital picture of the defective product(s) within 5 days of receiving the item from us.

 7SR. Refund

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card to process our refund request (5 to 10 business days).